Privacy Policy

This Privacy Policy explains how CYLAS (“we”) collects, uses, and protects information when you use our software platform (the “Service”).

Information we collect

We collect: (a) account information you provide (name, email, phone, company, password); (b) business data you enter or import — customers, properties, quotes, jobs, invoices, knocks, and notes; (c) payment information processed by Stripe (we do not store full card numbers); and (d) usage and device data such as log data and approximate location used for mapping/routing features.

How we use it

We use information to provide and improve the Service, process payments, send transactional messages (e.g., reminders, receipts, review requests you configure), provide support, secure the platform, and comply with law. We do not sell your personal information.

Customer contact data

Your business uses CYLAS to manage its own customers. You are the controller of that data; we process it on your behalf. You are responsible for having a lawful basis to contact your customers and for honoring opt-outs.

Sharing

We share data only with service providers that help us run the Service — for example payment processing (Stripe), hosting and database (Vercel, Supabase), email/SMS delivery, mapping, and weather data — each under appropriate confidentiality and data-processing terms. We may disclose information if required by law or to protect rights and safety.

Security

We use industry-standard measures including encryption in transit, access controls, and reputable infrastructure providers. No method is 100% secure, but we work to protect your data and limit access to what is necessary to operate the Service.

Data retention & deletion

We retain data for as long as your account is active or as needed to provide the Service. Deleted records are held briefly in a recoverable “Trash” before permanent deletion. You may request export or deletion of your data by contacting us; some records may be retained as required by law.

Your choices

You can access and update most information in-app. You can unsubscribe from non-essential emails. Depending on your location, you may have rights to access, correct, or delete personal data — contact us to exercise them.

Children

The Service is for businesses and is not directed to children under 18.

Changes

We may update this policy and will post the new date above. Material changes will be communicated through the Service or by email.

SMS / text messaging

If you provide your mobile number to a business that uses CYLAS (for example when scheduling or requesting a service), you may receive service-related text messages such as appointment reminders, on-our-way notifications, quotes, invoices and payment links, booking confirmations, review requests, and replies to your messages. Message frequency varies based on your service activity. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. We do not sell or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their own marketing. Mobile information is used only to deliver the messages you have asked for and to operate the Service.

Contact

Questions? Email support@cylasapp.com.

This is a starting template, not legal advice. Have it reviewed by an attorney before relying on it commercially.