Terms of Service

These Terms of Service (“Terms”) govern your access to and use of CYLAS (the “Service”), a software platform for managing exterior-cleaning and field-service businesses. By creating an account or using the Service, you agree to these Terms.

1. Accounts

You must provide accurate information and are responsible for safeguarding your login credentials and for all activity under your account. You must be at least 18 and authorized to bind your business. You are responsible for your team members’ use of the Service.

2. The Service

CYLAS provides tools for CRM, scheduling, canvassing, quoting, invoicing, payment collection, recurring service plans, and related automations. We may add, change, or remove features over time. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.

3. Your data

You retain ownership of the data you and your customers put into the Service (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service. You are responsible for the accuracy of Customer Data and for having the right to use any contact information you upload or import.

4. Payments & subscriptions

Paid plans are billed in advance on a recurring basis. Fees are non-refundable except where required by law. You authorize us (and our payment processor) to charge your payment method for all fees. We may change pricing with reasonable notice. Failure to pay may result in suspension.

5. Payment processing

Card payments you collect from your own customers are processed by Stripe and are subject to Stripe’s terms. CYLAS is not a bank or money transmitter; funds from your customers settle to your connected payment account. You are responsible for compliance with applicable card-network and tax rules for your business.

6. Acceptable use

You agree not to: (a) use the Service to send unlawful, spam, or harassing messages; (b) violate any law or third-party rights; (c) reverse-engineer, resell, or attempt to disrupt the Service; or (d) upload malware. You are solely responsible for the content of communications (emails, texts) you send through the Service and for obtaining any required consent from recipients.

7. SMS / text messaging

By providing your mobile number to a business that uses CYLAS, you consent to receive service-related text messages (appointment reminders, on-our-way notifications, quotes, invoices and payment links, booking confirmations, review requests, and replies). Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile opt-in consent and phone numbers are never sold or shared with third parties for their marketing. See our Privacy Policy for details.

8. Third-party integrations

The Service may connect to third-party tools (e.g., Stripe, Jobber, mapping, email/SMS, and weather providers). Your use of those tools is governed by their terms, and we are not responsible for them.

9. Termination

You may cancel at any time. We may suspend or terminate your access for breach of these Terms or non-payment. Upon termination you may request an export of your Customer Data for a limited period, after which it may be deleted.

10. Disclaimers & liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, CYLAS and its owners will not be liable for indirect, incidental, or consequential damages, and our total liability for any claim will not exceed the amount you paid us in the 12 months before the claim.

11. Changes

We may update these Terms. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms? Email support@cylasapp.com.

This is a starting template, not legal advice. Have it reviewed by an attorney before relying on it commercially.